What is Walmart’s greatest value in technology for employees and customers

Walmart officials say these changes are possible because of the large number of technology investments over the years, and more changes are coming. Walmart said this month it plans to hire more than 5,000 technology workers and open technology facilities in Atlanta and Toronto.

Here’s how Walmart will expand for its employees and customers in the future.

Walmart’s passion for technology

According to Walmart, it plans to expand its technology and employ thousands of workers between the United States and Canada. The investment hopes to provide more digital tools to improve the flexibility of employees and customers, the wholesaler said.

In terms of expansion, the company – which owns the global technology company – grew by 26 percent to 20,000 employees in the last financial year, which ended in Jan. 31 – hire cybersecurity professionals, software developers and engineers, and data scientists. They will all help create better employees and create a more personalized experience for customers regardless of whether it’s online or in -store, Walmart said.

The Toronto hub, which is considered one of Walmart’s 17 around the world, will use hundreds of technologies, and 140 will be used in Atlanta. Thousands of other works will be published around the world. Walmart said it chose the two cities because of local technology talent and the growth of local technology. Some tech talent may come from its own employees: Employees have the option to earn certificates and degrees for free. The company said 1,500 employees are pursuing cybersecurity degrees through its Live Better U program.

How do businesses change with technology?

For employees, more technology is easier and more tools make it easier for them to work, Walmart said. Employees are using Walmart’s virtual help, Ask Sam, to get answers to questions like the aisle to Cheerios. They also use an enhanced feature in their mobile apps to view the archive.

“Marketing technology is very exciting because of its complexity and speed of innovation,” said Fazal Khan, vice president of human resources at Walmart Global Tech. “Here, one line of code can cost millions of lives.”

Brandon Fletcher, a senior analyst at brokerage firm Bernstein and a former managing director at Walmart, said the shortcomings about employees moving items from different parts of the store are sells Walmart billions of dollars a year. And store owners one day it could be easier with when and where they have to work with intelligent management systems, he added. Walmart’s employee app allows easy setup but doesn’t allow employees to move to different locations.

What do customers think?

According to Walmart, the technological advances in its stores and the data they collect will bring convenience to consumers. For example, shoppers can view their size through Walmart’s app with a convenient feature that allows them to choose from 50 models of different heights, body types and skin tones. .

Technology improvements could allow Walmart to use the data to better serve customers with its other offerings, such as health care and financial services, said Joe Feldman, executive director. management of brokerage firm Telsey Advisory Group. Fletcher said he could allow Walmart to one day meet with local customers or stores – a demographic he said Walmart controls – at the airport on demand. Well equipped for their journey. The idea is to create an ecosystem for customers, to meet their demands wherever they are, Feldman said.

What is the nature of this technology for data collection?

The expansion could usher in a new era-where brick-and-mortar retailers use customer data on other platforms, systems and relationships, increasing profits. safety concerns, analysts say.

“The information is in Walmart systems,” Fletcher said. “Advertising technology has more entrances.”

According to Walmart, organizing the data it collects and re -interacting with it is as important as technology priorities such as cybersecurity and software technology. The data not only helps the business run, but it can help Walmart’s partners and customers in its online marketplace make better decisions, said John Forrest Ales, the head of global communications for Walmart Global Tech. The technology coming out of its hubs can also help with chain problems, keep employees connected and save customers time when a physical location is resolved, he said.

Walmart said the technology was not built on personal data. Now, he has a team to teach the industry about information privacy and how to use and manage data and cybersecurity.

“While technology will continue to change the way we work, it’s not going to change our values,” Ales said. “When we do it again, we want to make sure we’re doing it fairly and responsibly.”

Large retailers like Walmart “are at a time when they see a lot more value to be gained by leveraging tech,” Feldman said. “Walmart has a lot of data on customers. If they could provide better data to [a third-party client like] P&G makes good use of their advertising [budget]Walmart could probably get some ”of the advertising money.

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